Meet the Team: Property Manager, Joanne Lane
Joanne Lane, 24, joined Keatons in April 2015 as an Assistant Property Manager and has in this time progressed to a Property Manager now dealing with the accounts side of the business also.
All aspects of maintaining properties during a tenancy; from repairs and maintenance to deposit release procedures.
Someone who is able to multi-task well and is competent in dealing with a large array of clients.
As a property manager you have to liaise with several people to resolve one task, so being organised is a must.
On a daily basis, we deal with tenant issues and organise repairs, process insurance claims, approve invoices and chase contractors.
On the accounts side we chase rent arrears, respond to landlord’s financial queries and make payments.
Through my sister Claire who is EA to the Directors, at the time I had recently graduated from university and was looking for a step on the career ladder.
Not being able to make all our clients happy. It is a difficult job being a property manager as you are dealing with the clients when things aren’t right most of the time.
At Keatons we endeavour to meet the needs of all our clients.
Coming into work, and being with a team who are fun to work with and make every day enjoyable, even when we’re exceptionally busy.
Christmas Jumper Day! It was great fun seeing everyone get into the Christmas spirit whilst raising money for charity.
I love spending time with my family and friends.