Are you considering letting your property in London, but you’re not sure what it takes? Please read our list of useful information and advice on property management, as well as the services that Keatons can offer you.
  Services and charges — Sole agency*
Service Comprehensive Financial Essential
**Term 1 16.8% (14%+VAT) 13.2% (11%+VAT) 9.6% (8%+VAT)
***Term 2+ 14.4% (12%+VAT) 10.8% (9%+VAT) 7.2% (6%+VAT)

We use qualified photographers to ensure the best possible images of your home, complete with a detailed floor plan, all of which can be viewed and downloaded from and other property portals.

At Keatons, we understand that it’s important to reach the widest possible audience when letting your property.

  •, our award-winning website, has powerful search tools to help tenants find exactly what they’re looking for.
  • We utilise the main property portals: OnTheMarket and Rightmove.
  • Your property is presented 24 hours a day on our office LCD screens and on glossy window displays.
  • We share your property across our local network of offices and social media platforms.

Our consultants will meet tenants at your property to conduct a professional and welcoming viewing. Property particulars will be provided, and the finer details discussed and communicated while exploring the property. This process enables us to engage with tenants and gain a clear understanding of their position, while ensuring your home is kept safe and secure.

We recognise that being kept informed during the marketing process is essential. Our team of consultants will provide weekly feedback to advise you of enquiry levels, how many viewings have taken place, and the comments and observations made by prospective tenants. This allows us to effectively evaluate progress and deliver a broader insight into the market, together with our industry knowledge.

We will work towards selecting the most suitable tenants for you and your property. Before you agree to an offer, the terms will be clearly presented to you in writing, detailing all of the important aspects of the prospective tenant proposal. You may even wish to meet them before deciding if they are suitable.

With a large network of offices and hundreds of properties being marketed at any given time, we maximise the exposure of your property by offering it to our entire database of potential tenants. Each property we market, board we have up and office we have is a potential avenue to find your next tenant.

Keatons has extensive links with corporate clients and a network of global relocation agents, giving us exclusive access to high-profile international tenants.

We have been renting properties in London for over 20 years. This invaluable experience allows us to offer each client a bespoke marketing strategy to ensure rental returns are maximised and void periods are avoided. Market fluctuations in an ever-changing, fast-paced London rental sector occur constantly. Our local knowledge is vital in providing the best possible plan for your property.


Once an offer has been agreed, Keatons will carry out a comprehensive referencing process to validate the prospective tenants. This includes their credit history, employment status and a previous/current landlord reference, while taking into account any other information to help assess their affordability and suitability. A report summarising this information will be sent to you for approval before matters are progressed further.

Before a tenancy commences, Keatons will take the necessary steps to carry out the compulsory tenant checks that ensure that they have the ‘right to rent’ a property in the UK and have the necessary visa/documentation to reside here. Landlords who let in the UK could be liable for a civil penalty if they enter into a tenancy agreement that does not meet the necessary requirements.

Once the tenancy terms have been agreed, a bespoke contract will be compiled that includes the correct details and conforms to current legislation. We will use the appropriate type and length of agreement to suit your needs.

We arrange for all legal documents to be signed electronically, including the tenancy agreement and terms of business, to make matters more efficient and convenient for both landlords and tenants.

This may be required before or after a tenancy. We have long-standing relationships with a number of cleaning companies and can happily arrange this for you. This will be noted on the inventory, which also ensures that the property is professionally cleaned by the tenants once they vacate.

We can arrange a variety of tests and certificates to meet regulatory standards, such as gas safety, electrical and energy performance certificates. Please refer to our Letting Regulations document or our website for up-to-date regulatory matters.

A professional, comprehensive inventory will be carried out. This is a report of the condition and contents of your property. This will ensure absolute proof at the start of the tenancy and protect you should any deductions be required from the deposit once the tenants have vacated. Typically, tenants are checked in and out to minimise disagreements.


We contact the tenants prior to the end of their tenancy to ascertain whether they would like to stay or not. This enables us to negotiate any changes to the tenancy that suit you, or, if the tenants wish to move out, market your property immediately to minimise the potential void period between tenancies.

We will collect your rent, on your behalf, by a single Direct Debit. Rental defaults within Keatons are considerably lower than the industry norm, which is testament to our stringent procedures.


If the rent is not received by the due date, we will pursue the tenants for the arrears on your behalf. We will also advise and assist should legal proceedings be required.


Rent Guarantee and Legal Expenses insurance cover you against unpaid rent and the legal expenses associated with a non-paying tenant, or a tenant who must be evicted for other reasons. Should action need to be taken, our recommended partner will pursue the tenants once the tenants are one month in arrears.


A monthly statement will be emailed to you showing any financial changes to your account. This will be accompanied by any relevant invoices for maintenance, certification, etc. At the end of the financial year, we can arrange a summary for your tax purposes should you require us to do so.


Keatons will collect a six-week security deposit from the tenants. This must be registered with a government-approved scheme within a specified time frame from the date the initial deposit is received. We will register the deposit with the Tenancy Deposit Scheme if you opt for our Financial or Comprehensive Management services, and a certificate will be provided to both you and your tenants. This will also be updated should the tenants change or the contract be extended.


We can arrange for your ground rent, service charge, tax and other fees/payments to be paid from the rent we receive.


Should you be based overseas with a requirement to pay tax from your rental income, we will deduct the income tax rate set by HMRC, showing this on your monthly statement and accruing over a quarter. We’ll then ensure payment on your behalf directly to HMRC.


If you opt for our Comprehensive or Financial Service, the agreed fee will be deducted from the rental income spreading the cost over the duration of the tenancy.


Our maintenance team will liaise directly with you and your tenants to arrange quotes, reports and the necessary repairs.


Keatons uses a wide range of trusted and verified contractors. Whether your property requires general maintenance, fault- finding or a full refurbishment, our maintenance team can recommend an appropriate contractor, arrange quotations and oversee any work, suitably maintaining your property and ensuring your rental income is maximised.


Tenants have the peace of mind of being able to contact a 24-hour telephone number for out-of- hours emergencies. We also utilise Fixflo, an award-winning repair reporting application, which enables tenants to clearly log their maintenance issues and fault-find a host of regular household issues.


Our local branch will require a full set of keys, including alarm codes and fobs, for contractors and staff to gain access to the property. This enables us to deal with your property quickly and efficiently.


Keatons will check your property during the tenancy. This will be summarised and presented in a report that includes a number of photographs, comments on the condition, notes on cleanliness and any other important information.


We will serve notice to your tenants at the appropriate time to ensure the tenancy runs for the agreed period. Should you require possession of the property before the end of the fixed term, in line with any stated break clause, we will advise you of the notice requirements at your request. The accuracy of a notice requiring possession, including its content, type of notice and how and where it is served, is crucial in ensuring it is legally accepted and not refused by the tenants or a court.


Tenants will be checked out of the property at the end of the tenancy by a professional inventory company, which will provide the evidence to propose deductions from the deposit, if required. The landlord is liable for this cost, which is dependent on the size of the property.


At the end of the tenancy, we will examine the check-out report and advise the landlord on any suggested deductions from the tenants’ deposit. We will then enter into negotiations with the tenants and, if an agreement cannot be met, we will present the evidence to the Tenancy Deposit Scheme to make an independent adjudication.


Keatons can project manage any major works at your property for an additional charge of 12% inclusive of VAT.



*Charges are based on a minimum tenancy term of 12 months.
**Term 1 is the length of the first tenancy. ***Term 2+ is applicable when tenants remain after Term 1.
An additional 2.4% will be added to any of the above sole agency charges should you instruct more than one agency.
Comprehensive and financial service fees are taken monthly for the duration of the tenancy term. Essential service fees are payable up front.


Keatons Group Limited is an appointed representative of Broadgate Consortium Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 564362). Registered in England & Wales (Company No. 07594601).