Are you considering letting your property in London, but you’re not sure what it takes? Please read our list of useful information and advice on property management, as well as the services that Keatons can offer you.
All fees shown are inclusive of VAT
Sole Agency: First Term - 16.8% First Term - 12% First Term - 9.6%
Multi Agency: First Term - 19.2% First Term - 14.4% First Term - 12%
Renewal: Second Term - 14.4% Second Term - 12% Second Term - 9.6%
(Minimum Term 12 Months) Third Term - 12% Third Term - 10.8% Third Term - 7.2%
Service ProvidedComprehensive ManagementRental CollectionIntroduction & Tenancy

We use qualified photographers to ensure the best possible imagery of your home, complete with a detailed floor plan all of which are available to view and download from and the leading property portals.

At Keatons we understand that in order to let your property it’s important to reach the widest possible audience.

  • Our award winning website has powerful search tools to help people find exactly what they’re looking for.
  • We also utilise the main property portals; OnTheMarket and Rightmove.
  • Keatons produces its own property magazine, Access London, which is distributed to over 65,000 selected local homes.
  • Your property is presented 24 hours a day on our office LCD screens and on glossy A3 window details.
  • We also share your property across all social media platforms.

We will work towards selecting the most suitable tenants for you. You can happily meet with any prospective tenant before proceeding.

We pride ourselves on ensuring that your tenants are of a high standard and we carefully select suitable potential tenants. Full comprehensive checks are verified by our trained coordinators. Employment, landlord and character references along with credit history search are standard, plus accountant references when required.

Once the tenancy terms have been agreed, a bespoke contract will be compiled to make certain that it includes the correct details and conforms to all legal requirements. We shall select the appropriate type and length of agreement to suit your needs.

We will arrange for all legal documents to be signed electronically, this includes the tenancy agreement and terms of business.

This is a report of the condition and contents of your property. A professional, comprehensive inventory will be carried out at no cost to the owner. This will ensure proof of condition at the start of the tenancy and protect you should any deductions be required from the deposit once the tenants have vacated. Usually tenants are checked in and out to prevent disagreements.

We contact the tenants prior to the end of their tenancy agreement to ascertain whether they would like to stay. This will enable us to negotiate any changes to the tenancy that suits you, or, if the tenants wish to move out, remarket your property immediately to minimise the void period between tenancies.

A gas safety check must be carried out on every gas appliance and flue. This will ensure gas fittings and appliances are safe to use. A certificate will be supplied by a Gas Safe registered engineer stating either a fail, and the appropriate action required, or a pass. The certificate is valid for 12 months. Keatons can arrange for the electrics and/or gas to be checked at your property.

This is required by law and also needs to be in situ prior to marketing. It provides details of the energy efficiency of your property and how improvements can be made.

Taken by a single Direct Debit each month, Keatons will collect rent on your behalf. Our tenancy default ratio within Keatons is considerably lower than the industry norm, which is testament to our stringent procedures.

If the rent is not received on the due date, we will pursue the tenants for the arrears on your behalf. We will also advise and assist should legal proceedings be required.

Landlords’ legal protection with optional rent guarantee can be arranged at your request and cost.

A financial statement will be emailed showing any movement on your account within that period. This will be accompanied by any relevant invoices for works taken place.

At the end of the financial year, we’ll arrange for a financial summary to be prepared and sent directly to your accountant if you so desire.

Keatons will usually collect a six week security deposit from the tenants. This must be registered with a government approved scheme within a specified time from the date the initial deposit is received. The deposit will be registered with The Dispute Service under our Rent Collection and Comprehensive Management Services, and a certificate will be provided to both you and your tenants. This will also be updated should tenants change or the contract is renewed.

This may be required before or after a tenancy. We have a long-standing relationship with a number of local cleaning companies and can happily arrange this for you.

When we manage your property, our local branch will require a full set of keys, including access codes and fobs, for contractors to gain access to the property.

We can arrange for your ground rent, service charge, tax and other fees to be paid from the rent we receive.

Our maintenance team will liaise directly with you and your tenants to arrange reports, quotes and repairs.

Your tenants will be provided with a 24 hour emergency contact. Contractors are aware of what may constitute an emergency e.g. floods or no heating in the winter.

When instructed, Keatons or an inventory company will carry out periodic inspections, subject to a fee, during the tenancy. This will ensure that your property is being well cared for and highlight any potential issues before they escalate.

We will serve notice on your tenants at the appropriate time to ensure the tenancy length runs to the agreed initial term. Should you require possession of the property before the end of the fixed term, and in line with any stated break clause, we will complete and advise you of the notice requirements at your request. The accuracy of a notice requiring possession, including its content, type of notice, how and where it is served, is crucial to ensure it is legally accepted and not refused by the tenants/courts.

Tenants will be checked out of the property at the end of the tenancy by a professional inventory company, which will provide a basis to propose deductions from the security deposit. The owner will be liable for the cost, which is dependent on the size of the property.

Our team will be on hand to advise you on any suggested deductions once the check-out report has been received. We can also arrange for the necessary quotations to be compiled to support any proposed deductions to the tenants.



Keatons Estate Agents Limited is an appointed representative of Broadgate Consortium Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 564362). Registered in England & Wales (Company No. 07594601).